About Better Mortgage
Loan types and products
What types of mortgages does Better Mortgage offer?
Do you offer loans for investment properties?
Do you offer VA or USDA loans?
Do you offer construction or commercial loans?
Do you offer HELOCs or second mortgages?
Do you offer Texas Cash Out Home Equity Loans?
Do you offer loans for the purchase of foreclosure or bank-owned properties?
Do you refinance homes that are held in LLCs?
Better Price Guarantee
What's the Better Price Guarantee?
What is a Loan Estimate?
What's the fine print?
How does Better Mortgage keep their prices so low?
Rates
Locking
Home purchase loan costs
Where can I get a cost estimate?
Does Better Mortgage charge lender fees?
How much will it cost me to buy a home?
When will I need to pay these costs?
Which third-party fees will I be charged?
Which third-party fees does the seller pay?
Does Better Mortgage charge pre-payment penalties?
Refinance loan costs
How much will my closing costs be?
What fees and costs can I expect with Better Mortgage?
When will I be expected to pay fees?
What will be the payoff amount of my current mortgage?
Does Better Mortgage charge pre-payment penalties for refinance?
Pre-approval letters
What is a pre-approval letter?
What types of pre-approval letters does Better Mortgage offer?
How do I get a pre-approval letter?
How long does it take to get a pre-approval letter?
How much does it cost to get a pre-approval letter?
Will my verified pre-approval letter look different than my basic pre-approval letter?
Is a hard credit pull required to get a verified pre-approval letter?
Why would my verified income be different than my stated income?
Why would my verified assets that are used to determine my down payment be lower than expected?
Who can I contact if I have questions about my verified pre-approval letter?
Loan process
Will I have a point of contact at Better Mortgage?
Am I committing to Better Mortgage by getting pre-approved?
What do I need to do to lock my rate?
How quickly can I close my loan?
Do I need to have an escrow account?
Can I transfer my current escrow account?
Is my data secure?
Income
How do I know if I qualify as self-employed?
What documents and information are used to verify self-employed income?
Why do I need to provide a 2-year history of self-employed income? What if I can’t?
Why would my verified income be different than my stated income?
How have self-employment requirements changed?
Credit scores
How does my credit score affect my mortgage?
How can I get my credit report?
What is a soft credit check?
What is a hard credit check?
What if I think my score is incorrect?
What if I don't recognize a credit line that's listed on my report?
How do multiple credit checks work?
How do you choose which credit score to use?
What if I’m applying with a co-borrower?
Is my credit score too low to apply?
Appraisals
What is an appraisal?
Why do I need an appraisal?
Can I use or transfer a recent appraisal?
I know an appraiser. Can he or she complete my appraisal report?
How long does an appraisal inspection take?
What is the difference between a home inspection and an appraisal?
How does the appraiser determine the value of my home?
If the appraised value of my home goes up, will this affect my taxes?
What does an appraisal report look like?
Which home improvements add value to a home?
Loan servicing
I have questions about my loan. Who can I contact?
What are the next steps in my loan process?
How will my loan be serviced after closing?
What is the role of a servicer, and what is a subservicer?
I thought Better Mortgage is a direct lender, not a broker
Will Better Mortgage help me if there are concerns with my transfer?
Does this mean I have a new point of contact?
How do I set up an account for payments?
How do I make my first payment?
How long will it take for my credit report to update?
Looking for your payment portal?
Is Better Mortgage offering any COVID-19 relief to borrowers?
Homeowners Insurance
What is Better Cover?
Does Better Cover offer other types of insurance?
Can Better Cover match my current homeowners insurance policy or quote?
Do I have to use a Better Cover policy, or can I use my own?
Can I wait to purchase a homeowners insurance policy with Better Cover after my loan has been funded?
What should my dwelling coverage be?
How do I switch my homeowners insurance policy?
Can I see homeowners insurance quotes after I’ve already uploaded my own policy?
How do I pay for my new homeowners insurance policy?
Can I adjust my homeowners insurance coverages?
Does getting a homeowners insurance quote affect my credit score?
What is the difference between Replacement Cost Value (RCV) and Actual Cash Value (ACV)?
